Booking Terms and Conditions

In purchasing a ticket, customers agree to be bound by the following terms and conditions:

  1. The management reserves the right to refuse admission or request people to leave the premises and will take any appropriate action to enforce this right. In particular, rowdy, abusive or threatening language or behaviour will not be tolerated.
  2. Latecomers may only be admitted if or when there is a suitable break in the performance but admission cannot be guaranteed.
  3. The management reserves the right to cancel an event for reasons beyond its control. In the event of such a cancellation, tickets will be refunded at face value (not including any booking fee).
  4. Tickets can be collected from the Box Office or can be emailed to the customer to print at home. If you have chosen to print at home and are not able to print, please contact the Box Office who will be able to issue a replacement ticket.
  5. Pre-purchased tickets can be collected by the customer, or can be held at Box Office for safe keeping. Once tickets have been collected from the Box Office, they are the responsibility of the purchaser.
  6. Lost or stolen tickets can only be re-issued if the customer presents evidence of their name, address and the method of payment. Wherever possible, this should be done in advance.
  7. Giving no less than 2 clear working days notice before the event date (e.g. by the preceding Tuesday for a Friday show), customers may transfer the face value of unwanted ticket(s) towards ticket(s) for forthcoming performance(s) in the current or following brochure of events. This applies to our own events only – it is not possible to transfer to or from some events (e.g. external hires) and box office staff will advise on this. If the new ticket is cheaper, the difference will not be refunded. A second booking fee will not be charged.
  8. Where a concession price is indicated, this may be claimed by people on Job Seekers Allowance, over 60s, under 18s and disabled people. Proof of entitlement must be shown at the time of purchase or collection of tickets, or customers will be required to pay the difference between concession and full price ticket(s). The following forms of ID are accepted: Job Seekers Allowance card, birth certificate, passport, pension card or letter, senior rail card or bus pass. If requested, we will log entitlement to concession tickets in a customer’s details on our box office computer, avoiding the need to produce ID on every occasion but we reserve the right to re-validate this from time to time. Disabled people are entitled to one free ticket for a carer, if it is necessary for them to be accompanied but this facility is not available for some events (e.g. external hires) and our box office staff can advise on this.
  9. Tickets purchased online will be subject to a booking fee of £1 per ticket. This charge is to fund the online booking portal. No booking fee will be applied for tickets purchased in person at Box Office or via telephone.
  10. Gift Vouchers purchased before 5.1.18 must be redeemed in person at Box Office. Any vouchers purchased after this date can be redeemed online, by phone or in person with the redemption code.
  11. In the case of low audiences for music events, Junction reserves the right to transfer allocated seating (Rows A-H) to unreserved cabaret seating to improve the audience experience.
  12. We offer a discount for group bookings of one free ticket for every ten paid for, similarly for school groups, one free ticket for a teacher or TA for every ten bought. If the group contains a disabled person, they may still claim a free ticket for a carer. Group bookings rates are not available for some events (e.g. external hires) and our box office staff can advise on this.
  13. As a general rule, refunds will only be given if an event or film is cancelled. Refunds are not given on the basis that a customer does not enjoy a film or performance, for any reason. If a customer feels they have a good reason for a refund, these will be considered on a case by case basis at the discretion of the Arts & Leisure Manager, who will be allowed time to gather any necessary information to reach a decision.
  14. The management will use its best endeavours to ensure performances start and finish at the advertised time but reserves the right to vary these times in extenuating circumstances. Refunds will not be offered in the case of a delayed start or finish. No claims will be entertained for inconvenience or cost incurred by customers if a start or finish time is delayed.
  15. The management may, from time to time, offer free or discounted tickets as part of a marketing initiative. Customers who have previously purchased tickets at the published prices will not be entitled to re-imbursement of any difference in price but may request to transfer their tickets under condition 7 and purchase new ones under any offer.
  16. The management shall not be liable for any loss or damage to a customer’s personal property sustained on the premises.
  17. Customers may not consume food or drink on the premises that they have brought in from outside (this condition is relaxed for Autism Friendly Cinema screenings).
  18. Photography, filming or sound recording in any way is not permitted during live events or cinema screenings, with the exception of amateur shows but then only with the agreement of the management and in line with our Child Protection Policy.
  19. We welcome comments or suggestions about how we can improve our services and our box office staff will be happy to receive these by phone on 01405 763652, by email at, via social media, or by post to Box Office, Goole Town Council, Junction, Paradise Place, Goole DN1 45DL.