Booking Terms and Conditions

In purchasing a ticket, customers agree to be bound by the following terms and conditions:

  1. The management reserves the right to refuse admission or request people to leave the premises and will take any appropriate action to enforce this right. In particular, rowdy, abusive or threatening language or behaviour will not be tolerated.
  2. Latecomers may only be admitted if or when there is a suitable break in the performance but admission cannot be guaranteed.
  3. The management reserves the right to cancel an event for reasons beyond its control. In the event of such a cancellation, tickets will be refunded at face value (not including any booking fee).
  4. Junction has to pay a commission when customers use a credit or debit card. We recoup this from the customer at the rate of 50p per transaction (not per ticket) for use of debit cards and £1 for credit cards. If requested, we will post tickets to a customer if the event is more than three days away and charge 50p for this. However, we recommend that tickets are held for collection at the box office (see 5 below). These charges are reviewed from time to time.
  5. Lost or stolen tickets can only be re-issued if the customer presents evidence of their name, address and the card used to pay for the booking. Wherever possible, this should be done in advance.
  6. Giving no less than 2 clear working days notice before the event date (e.g. by the preceding Tuesday for a Friday show), customers may transfer the face value of unwanted ticket(s) towards ticket(s) for forthcoming performance(s) in the current or following brochure of events. This applies to our own events only – it is not possible to transfer to or from some events (e.g. external hires) and box office staff will advise on this. If the new ticket is cheaper, the difference will not be refunded. A second booking fee will not be charged. This facility can only be arranged by Junction box office staff, not via online sales on Ticket Source.
  7. Tickets may be provisionally booked for 7 days before payment is required. Any provisional bookings not paid within this time will be released back to general sale.
  8. Where a concession price is indicated, this may be claimed by people on Job Seekers Allowance, over 60s, under 16s, students in full-time education and disabled people. Proof of entitlement must be shown at the time of purchase or collection of tickets, or customers will be required to pay the difference between concession and full price ticket(s). The following forms of ID are accepted: Job Seekers Allowance card, birth certificate, passport, pension card or letter, senior rail card or bus pass. If requested, we will log entitlement to concession tickets in a customer’s details on our box office computer, avoiding the need to produce ID on every occasion but we reserve the right to re-validate this from time to time. Disabled people are entitled to one free ticket for a carer, if it is necessary for them to be accompanied (this does not apply to Autism Friendly Cinema screenings) but this facility is not available for some events (e.g. external hires) and our box office staff can advise on this.
  9. Tickets bought online via Ticket Source will be allocated available seats by the Box Office. Although we cannot guarantee seat availability, if you have a specific seating preference, please contact Box Office on 01405 763652 or boxoffice@junctiongoole.co.uk referencing your Ticket Source booking reference.
  10. In the case of low audiences for music events, Junction reserves the right to transfer allocated seating (Rows A-H) to unreserved cabaret seating to improve the audience experience.
  11. On Ticket Source, when online allocation shows sold out/unavailable tickets may still be available from the Box Office. In these instances please contact the Box Office on 01405 763652.
  12. We offer a discount for group bookings of one free ticket for every ten paid for, similarly for school groups, one free ticket for a teacher or TA for every ten bought. If the group contains a disabled person, they may still claim a free ticket for a carer. Group bookings rates are not available for some events (e.g. external hires) and our box office staff can advise on this.
  13. As a general rule, refunds will only be given if an event or film is cancelled. Refunds are not given on the basis that a customer does not enjoy a film or performance, for any reason. If a customer feels they have a good reason for a refund, these will be considered on a case by case basis at the discretion of the Arts & Leisure Manager, who will be allowed time to gather any necessary information to reach a decision.
  14. The management will use its best endeavours to ensure performances start and finish at the advertised time but reserves the right to vary these times in extenuating circumstances. Refunds will not be offered in the case of a delayed start or finish. No claims will be entertained for inconvenience or cost incurred by customers if a start or finish time is delayed.
  15. The management may, from time to time, offer free or discounted tickets as part of a marketing initiative. Customers who have previously purchased tickets at the published prices will not be entitled to re-imbursement of any difference in price but may request to transfer their tickets under condition 6 and purchase new ones under any offer.
  16. The management shall not be liable for any loss or damage to a customer’s personal property sustained on the premises.
  17. Customers may not consume food or drink on the premises that they have brought in from outside (this condition is relaxed for Autism Friendly Cinema screenings).
  18. Photography, filming or sound recording in any way is not permitted during live events or cinema screenings, with the exception of amateur shows but then only with the agreement of the management and in line with our Child Protection Policy.
  19. We welcome comments or suggestions about how we can improve our services and our box office staff will be happy to receive these by phone on 01405 763652, by email at boxoffice@junctiongoole.co.uk, via social media, or by post to Box Office, Goole Town Council, Junction, Paradise Place, Goole DN1 45DL.