Who we are
Junction is operated by Goole Town Council. When you use Junction services, you trust us with your information. This Privacy Statement is meant to help you understand what data we collect, why we collect it and what we do with it.
The data we collect
Ticketing Data
When you purchase tickets, gift vouchers, memberships or other goods/services from Junction your name, email address, phone number, and postal address, along with any other information you provide to us, will be stored by our ticketing partner, Ticketsolve. Where patrons have opted to provide their details for email mailings, data will be shared with MailChimp (our email partner).
Transactional Data
When you book tickets online or by phone, your data is shared between Global Payments (our payment gateway), and Ticketsolve (our ticketing partner) in order to process the transaction. When tickets are purchased in person by credit or debit card, data is shared with Barclaycard (our PDQ platform) in order to process the transaction. Ticketsolve acts as a data processor on behalf of Goole Town Council, who are the data controller.
Ticketsolve, Global Payments, MailChimp, and Goole Town Council have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.
For more information, please see their privacy notices here:
◆Global Payments privacy notice
Website Cookies
When someone visits our website (junctiongoole.co.uk) we use several third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of our site, the types of devices used, and the length of time spent on pages.
| Type of cookie | Purpose |
| Essential Cookies | These cookies are essential to provide you with services available through our site and to enable you to use some of its features. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services. |
| Functionality Cookies | These cookies allow our site to remember choices you make when you use our site, such as remembering your login details and the changes you make to parts the of our site you can customise. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit. |
| Analytics and Performance Cookies | These cookies are used to collect information about traffic to our site and how users use our site behave. The information gathered via these cookies does not “directly” identify any individual visitor as information collected is aggregated and anonymous.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our site works. You can find out more information about Google Analytics cookies here. You can find out more about how Google protects your data here. |
| Social Media Cookies | These cookies are used when you engage with our content on or through a social networking website such as Facebook, Instagram or Twitter. The social network will record that you have done this. |
Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling essential cookies will affect the functionality of this site.
Aggregated Data
We also collect, use and share “Aggregated Data” such as statistical or demographic data. Aggregated data is derived from your personal data, but once in aggregated form it is not considered personal data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity.
Mailing Lists
When you sign up to our mailing list, either at the time of booking or separately through the sign up form on our website, we collect personal information. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@junctiongoole.co.uk
Record retention periods
GDPR sets out the principle that personal data shall not be kept for longer than is necessary for the purpose or purposes for which it was obtained.
Goole Town Council has the following data retention periods in place:
| Category | Retention Period |
| Customer Data | |
| Customer data on Ticketsolve | Removed after 5 years of inactivity |
| Customer data on MailChimp | Removed after 1 year of inactivity |
| Consent Forms | Electric Sparklets – 16 years
Electric Little Sparks – 13 years Electric Shocks/School of Rock/Ukulele – 9 years |
| Health and Safety Records | |
| Accident/Incident Report Forms | 3 years from the date of the last entry or if involving a minor, until that person reaches the age of 21. |
Data Breaches
Goole Town Council has undertaken appropriate measures to ensure the security of data and staff with access to personal data have received training on best practice surrounding its use. Should a suspected data breach occur, it will be reported to the Information Commissioners Office (ICO) within the specified timescales.
Changes to Our Privacy Policy
We may review and update this policy. This version was adopted on 26/07/2022.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Please submit your request in writing to our Data Protection Officer: Junction, Paradise Place, Goole, DN14 5DL or boxoffice@junctiongoole.co.uk.
Data Protection Policy
For full details of Goole Town Council’s Data Protection Policy, please click here.