Booking Terms and Conditions

Tickets are sold subject to the following terms and conditions:
  • There may be reasons beyond our control when we have to cancel an event. If we cancel an event, your tickets will be refunded in full to the original payment method.
  • If you lose, misplace or forget your tickets (or if your tickets are lost in the post) – we can reprint them. However, we can only do this on the day of the event, from half an hour before the advertised start time.
  • Unfortunately, tickets cannot be refunded. However, in exceptional circumstances and with at least 48 hours notice, it may be possible to exchange your tickets for a credit voucher that can be used in the following 12 months.  You must give at least 48 hours notice, and this service is only available at the management’s discretion.
  • To ensure all audience members can fully enjoy the event, if you are late you may be asked to wait until a suitable break to be admitted to your booked seats, and/or (if possible) your seats will be altered to reduce disruption.
  • If you have claimed a discount (ie. a concession ticket), you must provide proof of entitlement.
  • We can record your entitlement to discounted/concession tickets in your customer account. This means you won’t need to produce proof of eligibility on every occasion, but that information will be available to our staff. We will need to re-validate this from time to time.
  • If you are registered disabled, or if you use a wheelchair, you are entitled to a free ticket that can be used by a companion. You can book this free ticket direct with box office or online.
  • If you have a gift voucher but have lost your voucher code, our Box Office will be able to reissue it with proof of ID.
  • Sometimes we might have to transfer your booked seat to a different seat, layout, or venue – if we do this it will always be to maintain or enhance the quality of your experience. In this case, refunds are not available.
  • Special offers are subject to availability and cannot be combined. If you are eligible for more than one offer – our box office system will ensure you get the offer that means you pay the lowest price.
  • We cannot give refunds during or after an event, for example, if you do not enjoy a film, performance or event. If you have issues when attending an event – you must make staff aware immediately.
  • We try to ensure events start and finish at the advertised times. However, sometimes this is out of our control. We do not offer refunds/compensation in the case of a delayed start or finish.
  • From time to time, we might offer free or discounted tickets. Customers who have previously purchased tickets at the higher prices will not be entitled to a refund of the difference.
  • We are not liable for any loss or damage to your personal property.
  • You must only consume food and drink that has been bought on the premises (this condition is relaxed for Autism Friendly events).
  • Any sort of recording – photo, film, sound etc – is not allowed.
  • We reserve the right to refuse admission, or request people to leave the premises, and will take any appropriate action to enforce this right.
  • Full details of our Privacy Policy can be found here.
  • We welcome comments or suggestions about how we can improve our services and our box office staff will be happy to receive these by phone on 01405 763652, by email at [email protected], via social media, or by post to Box Office, Goole Town Council, Junction, Paradise Place, Goole DN1 45DL.
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