Please find below answers to commonly asked questions. If you don’t see your question answered, please give us a call on 01405 763652 and we’ll be happy to help.
- Where do I park?
- How do I book tickets?
- What is your policy on refunds?
- How do I contact you?
- What is a concession?
- My child is under 3, do they have to book a seat?
- Do you offer group or family discounts?
- Where do I collect my tickets?
- How do I contact Goole Town Council?
- Where do you get your funding?
- When is the café open?
- Can I bring my own food & drink?
- How old do you need to be to go to events on your own?
- What do the film classifications mean?
- Can I take photos/video?
- I have a disability – is the venue/show suitable for me?
- How do I get involved?
- I’d like to request a film/recommend a show, who do I contact?
- The show is sold out online – can I still buy a ticket?
- I want to book online but can’t choose a specific seat
- Do parents have to pay when accompanying a child to one of your workshops?
- What is the seating plan at Junction?
Where do I park?Back to top
Short stay parking is available in Wesley Square car park at the front of the building, for sat nav please use the postcode DN14 5EZ. This is free for 30 minutes with a ticket, with a maximum stay of 2 hours. This is currently free for blue badge holders and after 6pm.
Long stay car parking is available in the Escourt Street car park and surrounding streets to the rear of the building, which is free all day.
How do I book tickets?Back to top
You can book tickets in person at the Box Office, located in the foyer, over the phone on 01405763652 during opening hours or via the online booking links which can be found on each event page.
Tickets may be provisionally booked for 7 days before payment is required. Any provisional bookings not paid within this time will be released back to general sale.
What is your policy on refunds?Back to top
As a general rule, refunds will only be given if an event or film is cancelled. Refunds are not given on the basis that a customer does not enjoy a film or performance, for any reason. If a customer feels they have a good reason for a refund, these will be considered on a case by case basis and be at the discretion of the Arts & Leisure Manager, who will be allowed time to gather any necessary information to reach a decision.
Giving no less than 2 clear working days notice before the event date customers may transfer the face value of unwanted ticket towards ticket for forthcoming performance. This applies to our own events only – it is not possible to transfer to or from some events, e.g. external hires, and box office staff will advise on this. If the new ticket is cheaper, the difference will not be refunded.
How do I contact you?Back to top
For general enquires, please use the contact form which can be found here or call us on 01405 763652
What is a concession?Back to top
A concessionary ticket may be claimed by people on Job Seekers Allowance, over 60s, under 16s, students in full-time education and disabled people. Proof of entitlement must be shown at the time of purchase or collection of tickets.
If it is necessary for them to be accompanied, disabled people are entitled to one free ticket for a carer, (this does not apply to Autism Friendly Cinema screenings) but this facility is not always available for some events, e.g. external hires, and our box office staff can advise on this.
My child is under 3, do they have to book a seat?Back to top
Under 3s do not have to purchase a ticket if they will be sitting on the lap of an accompanying adult. If you would like your child to have their own seat, then the concession or child price would be applicable if available. Parents with babies are welcome to attend cinema and live performance but we ask that consideration be made to other audience members.
Do you offer group or family discounts?Back to top
We offer a family ticket for film screenings (rated U, PG and 12A) priced at £16. This admits 2 adults, 2 children or 1 adult, 3 children.
We offer a discount for group bookings of one free ticket for every ten paid for, similarly for school groups, one free ticket for a teacher or TA for every ten bought. If the group contains a disabled person, they may still claim a free ticket for a carer. Group bookings rates are not available for some events and our box office staff can advise on this.
Where do I collect my tickets?Back to top
If you have booked online or over the phone, tickets may be collected from the Box Office. If requested, we will post tickets to a customer if the event is more than three days away and charge 50p for this. However, we recommend that tickets are held for collection at the box office.
How do I contact Goole Town Council?Back to top
Please visit the Goole Town Council website
Where do you get your funding?Back to top
We are currently funded by Arts Council England, Goole Town Council and East Riding of Yorkshire Council. Please see our story for more information.
When is the café open?Back to top
The café is open for meals and drinks before all films and events. Full café opening times can be found here.
Can I bring my own food & drink?Back to top
Customers may not consume food or drink on the premises that they have brought in from outside (this condition is relaxed for Autism Friendly Cinema screenings).
How old do you need to be to go to events on your own?Back to top
All under 8s must be accompanied by an adult (except for those attending weekly groups). For cinema screenings you must be over the age of the classification for the film you intend to see.
What do the film classifications mean?Back to top
Films rated U and PG can be attended by anyone, films rated 12A can be attended by over 12s and under 12s if accompanied by someone over 18. Films rated 15 and 18 can only be attended by persons over 15 or 18 respectively. For more information please visit the BBFC.
Can I take photos/video?Back to top
Photography, filming or sound recording in any way is not permitted during live events or cinema screenings, with the exception of amateur shows but then only with the agreement of the management and in line with our Child Protection Policy.
I have a disability – is the venue/show suitable for me?Back to top
Junction is accessible for wheelchair users, with a ramp from street level to the walkway at the front of the building, and a fully level ground floor. We have a lift up to the balcony and community room, with accessible toilets on both levels. The auditorium features space for wheelchair users, both on the front row and on the balcony. An induction loop is fitted in the auditorium and other rooms. Further information about our accessibility can be found here.
Individual shows which feature strobe lighting or reduced accessibility will be clearly indicated in the programme and at Box Office.
Junction’s friendly staff will be more than happy to assist you, so please make your requirements known at the time of booking.
How do I get involved?Back to top
I’d like to request a film/recommend a show, who do I contact?Back to top
If you are a touring company who would like to perform at Junction please contact Charlie Studdy via the contact form
The show is sold out online – can I still buy a ticket?Back to top
We allocate a set number of tickets for online sales, which often sell out for popular events. If the online allocation is sold out there may still be tickets available to purchase in person or over the phone. Please contact the Box Office on 01405 763652 for more information.
I want to book online but can’t choose a specific seatBack to top
Under our current booking system it is not possible for online bookers to specify their seat. Online bookings are allocated the best seats available at the time of booking by the Box Office. If you have a specific seating preference or require a wheelchair accessible seat, please contact the Box Office on 01405 763652 or via the contact form after booking online quoting your booking reference number.
Do parents have to pay when accompanying a child to one of your workshops?Back to top
If you are accompanying a child to one of our weekly or one-off workshops you will not have to pay, unless you are also taking part in the workshop. Please see the programme for further details on individual workshops.
What is the seating plan at Junction?Back to top
Please note, Row A is the front row of the auditorium, Row L is the back row on the balcony.