FAQs

Please find below answers to commonly asked questions. If you don’t see your question answered, please give us a call on 01405 763652 and we’ll be happy to help.


  • Where do I park?

    Short stay parking is available in Wesley Square car park at the front of the building, for sat nav please use the postcode DN14 5EZ. This is free for 30 minutes with a ticket, with a maximum stay of 2 hours. This is currently free for blue badge holders and after 6pm.

    Long stay car parking is available in the Estcourt Street car park and surrounding streets to the rear of the building, which is free all day.

    Please note that these car parks are operated by East Riding of Yorkshire Council, and we have no control over the charges and parking periods available.

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  • How do I book tickets?

    You can book tickets in person at the Box Office located in the foyer, over the phone on 01405 763652 during opening hours or via the website using the online booking links.

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  • What is your policy on refunds?

    As a general rule, refunds will only be given if an event or film is cancelled. Refunds are not given on the basis that a customer does not enjoy a film or performance, for any reason. If a customer feels they have a good reason for a refund, these will be considered on a case by case basis and be at the discretion of the Arts & Leisure Manager, who will be allowed time to gather any necessary information to reach a decision.

    Giving no less than 2 clear working days notice before the event date customers may transfer the face value of unwanted ticket towards ticket for forthcoming performance. This applies to our own events only – it is not possible to transfer to or from some events, e.g. external hires, and box office staff will advise on this. If the new ticket is cheaper, the difference will not be refunded.

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  • How do I contact you?

    For general enquires, please use the contact form which can be found here or call us on 01405 763652

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  • What is a concession?

    Where available, a concessionary ticket may be claimed by people on Job Seekers Allowance, over 60s, under 16s, students in full-time education and disabled people. Proof of entitlement must be shown at the time of purchase or collection of tickets. Some events will offer a child ticket, which is available for under 18s.

    If it is necessary for them to be accompanied, disabled people are entitled to one free ticket for a carer but this facility is not always available for some events, e.g. external hires, and our box office staff can advise on this.

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  • My child is under 3, do they have to book a seat?

    Under 3s do not have to purchase a ticket if they will be sitting on the lap of an accompanying adult. If you would like your child to have their own seat, then the concession or child price would be applicable if available. Parents with babies are welcome to attend cinema (U, PG & 12A certificates) and live performance but we ask that consideration be made to other audience members.

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  • Do you offer group or family discounts?

    We offer a family ticket for film screenings (rated U, PG and 12A). This admits 2 adults, 2 children or 1 adult, 3 children. Family tickets may also be available for certain events, please see our website or contact Box Office for more information.

    We offer a discount for group bookings of one free ticket for every ten paid for, similarly for school groups, one free ticket for a teacher or TA for every ten bought. If the group contains a disabled person, they may still claim a free ticket for a carer. Group bookings rates are not available for some events and our box office staff can advise on this.

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  • Where do I collect my tickets?

    Tickets can be collected from the Box Office in advance or on the door for events. Alternatively, tickets can be emailed to the customer to be printed at home. We are not able to post out tickets.

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  • How do I redeem a Gift Voucher?

    Gift vouchers may be redeemed online, by phone or in person using the redemption code which can be found on the voucher. If you have lost your voucher, please contact Box Office who will be able to reissue after confirming proof of ID.

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  • How do I contact Goole Town Council?

    Please visit the Goole Town Council website  or call 01405 763652 and select option 2. Goole Town Council manage the allotments, parks, market, cemetery and Junction. For enquiries relating to housing, benefits, roads, refuse collection and all other matters please contact East Riding of Yorkshire Council on 01482 393939

     

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  • Where do you get your funding?

    We are currently funded by Arts Council England, Goole Town Council and East Riding of Yorkshire Council. Please see our story for more information.

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  • What do you do with the data you collect?

    Full details of the data we collect and how we process it can be found in our Privacy Statement.

    We take the security of your data seriously and are fully compliant with current data protection legislation and the new GDPR legislation which came into force on 25 May 2018.

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  • When is the café open?

    The café is open for meals daily, and for beverages before all films and events. Full café opening times can be found here.

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  • Can I bring my own food & drink?

    Customers may not consume food or drink on the premises that they have brought in from outside (this condition is relaxed for Autism Friendly Cinema screenings).

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  • How old do you need to be to go to events on your own?

    All under 8s must be accompanied by an adult (except for those attending weekly groups). For cinema screenings you must be over the age of the classification for the film you intend to see.

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  • Do parents have to pay when accompanying a child to one of your workshops?

    If you are accompanying a child to one of our weekly or one-off workshops you will not have to pay, unless you are also taking part in the workshop. Please see the programme for further details on individual workshops.

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  • What do the film classifications mean?

    Films rated U and PG can be attended by anyone, films rated 12A can be attended by over 12s and under 12s if accompanied by someone over 18. Films rated 15 and 18 can only be attended by persons over 15 or 18 respectively. For more information please visit the BBFC.

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  • Can I take photos/video?

    Photography, filming or sound recording in any way is not permitted during live events or cinema screenings, with the exception of amateur shows but then only with the agreement of the management and in line with our Child Protection Policy.

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  • I have a disability – is the venue/show suitable for me?

    There is a ramp from street level to the walkway at the front of the building, and a fully level ground floor. We have a lift up to the balcony and community room, with accessible toilets on both levels. The auditorium features space for wheelchair users, both on the front row and on the balcony. Level access is available only to certain seats and the rest of the seating has stepped access with no handrail. Please contact Box Office if you require level access so we can book the right seat for you. An induction loop is fitted in the auditorium and other rooms. Audio Description is available on most film screenings. Further information about our accessibility can be found here.

    Individual shows which feature strobe lighting or reduced accessibility will be clearly indicated in the programme and at Box Office.

    If it is necessary for them to be accompanied, disabled people are entitled to one free ticket for a carer but this facility is not always available for some events, e.g. external hires, and our box office staff can advise on this.

    Junction’s friendly staff will be more than happy to assist you, so please make your access requirements known at the time of booking.

     

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  • How do I get involved?

    If you would like to get involved you can join one of our weekly groups or become a volunteer.

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  • I’d like to request a film/recommend a show, who do I contact?

    If you would like to request a film or show, please contact us or send us a message on facebook or twitter.

    If you are a touring company who would like to perform at Junction please contact Charlie Studdy via the contact form

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  • The show is sold out online – can I still buy a ticket?

    If the show you are booking for is listed as sold out this means that no tickets are available. If you would like to be added to the waiting list for returned tickets, please add your name to the waiting list online, and member of staff will contact you if any tickets become available. Alternatively, please contact the Box Office on 01405 763652 for more information.

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  • What is the seating plan at Junction?

     

     

     

     

     

     

     

     

    Please note, Row A is the front row of the auditorium, Row L is the back row on the balcony. Row M is the wheelchair accessible balcony, and is only available for wheelchair users and their carer.

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