Please find below answers to commonly asked questions. If you don’t see your question answered, please give us a call on 01405 763652 and we’ll be happy to help.
Where do I park?
Short stay parking is available in Wesley Square car park at the front of the building, for sat nav please use the postcode DN14 5EZ. This is free for 30 minutes with a ticket, with a maximum stay of 2 hours. This is currently free for blue badge holders and after 6pm.
Long stay car parking is available in the Estcourt Street car park and surrounding streets to the rear of the building, which is free all day.
Please note that these car parks are operated by East Riding of Yorkshire Council, and we have no control over the charges and parking periods available.
What is your policy on refunds?
As a general rule, refunds will only be given if an event or film is cancelled. Refunds are not given on the basis that a customer does not enjoy a film or performance, for any reason.
Giving no less than 2 clear working days notice before the event date customers may transfer the face value of unwanted ticket towards ticket for forthcoming performance. This applies to our own events only – it is not possible to transfer to or from some events, e.g. external hires, and box office staff will advise on this. If the new ticket is cheaper, the difference will not be refunded.
If the event is cancelled by the venue, full refunds will be available to all customers.
What is a concession?
Where available, a concessionary ticket may be claimed by people on Universal Credit, over 60s, under 16s, students in full-time education and those who are registered disabled. Proof of entitlement may be required when booking or attending the event.
If it is necessary for them to be accompanied, customers who are registered disabled may be entitled to one free ticket for a carer.
My child is under 18 months, do they have to book a seat?
If the event is specifically aimed at children in this age range, then you must book a ticket. On other occasions, children under 18 months do not have to purchase a ticket if they will be sitting on the lap of an accompanying adult. If you would like your child to have their own seat, then you must pay for a ticket.
Where do I collect my tickets?
Tickets can be collected from the Box Office in advance or on the door for events. Alternatively, tickets can be emailed to the customer & scanned directly from their smart phone. Tickets can also be posted.
Where do you get your funding?
We are currently funded as a National Portfolio Organisation of Arts Council England and by Goole Town Council.
What do you do with the data you collect?
Full details of the data we collect and how we process it can be found in our Privacy Statement.
We take the security of your data seriously and are fully compliant with current data protection and GDPR legislation.
Can I bring my own food & drink?
Customers may not consume food or drink on the premises that they have brought in from outside (this condition is relaxed for Autism Friendly Cinema screenings).
Do parents have to pay when accompanying a child to one of your workshops?
If you are accompanying a child to one of our weekly or one-off workshops you will not need an additional ticket, unless you are also taking part in the workshop. Please see the programme for further details on individual workshops.
What do the film classifications mean?
Films rated U and PG can be attended by anyone, films rated 12A can be attended by over 12s and under 12s if accompanied by someone over 18. Films rated 15 and 18 can only be attended by persons over 15 or 18 respectively. For more information please visit the BBFC.
I have a disability – is the venue/show suitable for me?
There is a ramp from street level to the walkway at the front of the building, and a fully level ground floor. We have a lift up to the balcony and community room, with accessible toilets on both levels. The auditorium features space for wheelchair users on the front row.
Level access is available only to certain seats and the rest of the seating has stepped access with no handrail. Please contact Box Office if you require level access so we can book the right seat for you.
Shows which feature strobe lighting or reduced accessibility will be clearly indicated in the programme and at Box Office.
If it is necessary for them to be accompanied, disabled people are entitled to one free ticket for an Essential Companion.
Our staff will be more than happy to assist you, so please make your access requirements known at the time of booking.